![]() ![]() I guess I don't understand why it would stop working. I'm out of ideas to troubleshoot this further. I have followed this Google guide to no avail. On the printer itself, I can ping with a response returned. Check the SMTP server settings, the DNS settings, and the SMTP server status." I can "Check SMTP Connection" from the above location on the printer with the following appearing after a few seconds: ![]() ![]() I have also validated these on the printer itself. On the Canon printer's Remote UI accessible from a browser, the SMTP details are correct under Settings/Registration : Function Settings : Send > Network Settings - E-Mail/I-Fax Settings. I have created an Gmail account specifically for scan and send, and this account is configured as follows: We use Google's GSuite and Gmail for correspondence. When users attempt to scan and send, the printer scans the documents but fails to send.This is also visible in the Status Monitor on the printer under Send > Job Log: However, the scan and send to email, previously working, has stopped working recently. Printing over the network/wireless and scanning to USB are all working as expected. We recently purchased the Canon iR-ADV C5550 for the office. ![]()
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